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  1. What do Livegenic Services do?

    Livegenic apps allow customers to provide one-way real-time visual communication to the businesses to allow agents to see the item of interest in order to help with issue resolution.

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  2. How does Livegenic work?

    Livegenic apps can be downloaded and installed on demand during the conversation with a customer service agent. Then, without disconnecting from the phone, Livegenic allows customers to initiate a video stream that the agent would be able to see in real-time.

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  3. Do I use Livegenic to connect to customer service?

    No, you would reach customer service directly through the customer service hotline, but you will be able to utilize Livegenic without disconnecting from the agent over the phone.

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  4. Aren't there limitations in being able to use phone and data at the same time?

    Yes, Sprint and Verizon networks do not allow iPhone users to use data and phone at the same time. However, Android phones function over the same network without a problem. It is anticipated that iPhone 6 would solve the hardware problem to support Sprint and Verizon network simultaneous usage of phone and data.

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  5. Does Livegenic require mobile data?

    Livegenic can run over WiFi as well as 3G and 4G.

    Real-time visual streaming consumption depends on the mobile device and configuration. Our stream is configured to provide the best quality at the connection speeds and device capability available. This means that streams over different devices will be different in size. Please note that streaming will consume data and result in charges set by the mobile network provider.

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